Exchanges, Returns and Refunds

Our exchanges, returns, and refunds policy is designed to ensure a safe and satisfactory shopping experience for our customers, in accordance with the Consumer Protection Code (CDC) and other applicable e-commerce legislation.

1. Right of Withdrawal

1.1. Withdrawal Period: According to the CDC, you may withdraw from the purchase within 7 (seven) calendar days after receiving the product, without the need to justify the reason.

1.2. Return Procedure:

Contact our customer service via email at "leagarcia.com".
Provide the order number and your personal details.
The product must be returned in its original packaging, without signs of use, along with all accessories and the invoice.

1.3. Return Costs: Reverse logistics are our responsibility. We will arrange for the product to be picked up or provide a postage code for you to return it at no additional cost.

2. Product Exchanges

2.1. Defective Products: If the product has a manufacturing defect, you may request an exchange within 30 (thirty) calendar days after receiving it.

2.2. Exchange Procedure:

Contact our customer service.
Send photos or videos proving the defect.
After analyzing and confirming the defect, we will provide instructions for returning the defective product and sending a new product.

2.3. Exchanges for Other Reasons: If you wish to exchange the product for a different model or color, contact us within 30 days. Exchanges are subject to stock availability and may incur additional shipping costs.

3. Refunds

3.1. Refund Processing:

After receiving and verifying the returned product, we will initiate the refund process.
The refund will be made using the same payment method used for the purchase.

3.2. Refund Timeframes:

Credit Card: The refund may take up to 3 (three) billing cycles to be credited.
Bank Slip: The amount will be credited to your bank account within 30 (thirty) business days after the return is confirmed.
Pix: The refund may take up to 30 (thirty) business days after the return is confirmed.

4. General Conditions

4.1. Product in Perfect Condition: For exchanges and returns, the product must be in perfect condition, without signs of use, and with all original accessories and packaging.

4.2. Misleading Advertising: If the product received does not match the advertisement, the customer has the right to request a full return and refund.

5. Customer Support

5.1. Contact: We are available to answer any questions about our exchanges, returns, and refunds policy. Contact us via email at "rmlapoiese@gmail.com" or by phone at "+55 27 99985-3315".

6. Policy Changes

6.1. Modifications: We reserve the right to modify this policy at any time. Changes will be published on our website and will take effect immediately.

7. Applicable Law

7.1. Legislation: This policy is governed by the laws of Brazil, especially the Consumer Protection Code.

By making a purchase at Leagarcia.com, you agree to the terms of this exchanges, returns, and refunds policy. Thank you for choosing our store, and we hope to provide you with a pleasant and safe shopping experience.

Doações e ajuda

We appreciate your generosity and interest in contributing to our causes. These terms and conditions govern the use of our website for donations and assistance. By making a donation, you agree to the terms described here.

1. Purpose of Donations

1.1. Purpose: Donations made through Leagarcia.com are exclusively intended for the production of shows, creation of workshops, maintenance of the Léa Garcia collection, and donations to the Léa Garcia Institution.

1.2. Transparency: We guarantee that all donations will be used as described on our website. We will publish periodic reports on the use of donated funds.

2. Donation Process

2.1. MDonation Methods: Donations can be made through various methods, including credit card, bank transfer, and other electronic means available on the website.

2.2. Donation Confirmation: After making a donation, you will receive a confirmation email containing the transaction details. Please keep this email as proof of your donation.

3. Refund Policy

3.1. Irreversibility: Donations made to Leagarcia.com are irrevocable and non-refundable, except in exceptional cases where there is a transaction error or duplicate payment.

3.2. Refund Request: If you identify an error in your donation, contact us immediately at "rmlapoiese@gmail.com" or by phone at "+55 27 99985-3315". We will review the situation and, if applicable, process the refund.

4. Use of Donations

4.1. Data Protection: We are committed to protecting the privacy of donors. Your personal data will be used exclusively to process the donation and communicate information related to the donation.

4.2. Reports and Audits: We will publish periodic financial reports detailing the use of donated funds. These reports will be available upon request via email at "rmlapoiese@gmail.com" or by phone at "+55 27 99985-3315".

5. Privacy and Security

5.1. Proteção de Dados: Comprometemo-nos a proteger a privacidade dos doadores. Seus dados pessoais serão utilizados exclusivamente para processar a doação e comunicar informações relacionadas à doação.

5.2. Security: We use advanced encryption technologies to ensure that your financial information is transmitted securely.

6. Donor Responsibility

6.1. Accuracy of Information: By making a donation, you guarantee that all information provided is true and accurate.

6.2. Authorization for Use of Funds: By completing the donation, you authorize Leagarcia.com to use the funds as described in these terms.

7. Alterações nos Termos

7.1. Modifications: We reserve the right to modify these donation terms at any time. Changes will be published on our website and will take effect immediately.

7.2. Notification: We will inform our donors of any significant changes to the terms via the registered email.

8. Contact and Support

8.1. Donor Support: We are available to answer any questions about our donation and assistance policies. Contact us via email at "rmlapoiese@gmail.com" or by phone at "+55 27 99985-3315".

9. Applicable Law

9.1.

Legislation: These terms are governed by the laws of Brazil. Any dispute related to these terms will be resolved in the competent courts in Rio de Janeiro, Brazil.